System acting up?

No problem. We can help you from here! *

JMACD's Remote assistance tool is a lightweight tool to allow us to  fix many of your computer problems directly over the Internet. No more waiting for days and save the trip charge!

If you are an existing client, just give us a call at (707) 585-3525 to schedule a remote session. When in contact with a tech, just click on the link to download our remote connection software, sit back and watch how we do it.

Common questions:

• What is it?  Our remote assistance tool is a lightweight remote assistance tool built upon the commonly used VNC remote control utility.
• Is it safe?  It sure is! In order for us to connect, you must first download the file, launch it and initiate the connection. You are in complete control.
• How do I terminate the connection?  Simple. When active, the tool will place a small icon in the lower right system tray. Just right click on the icon and select 'Close'
• What happens when I close the session?  Well, the first thing that happens is the tool disconnects and then actually uninstalls right before your eyes.
  
• What does this cost?  The tool itself is free. Standard telephone/remote support billing rates for the actual service do apply

* Internet connectivity a must, firewalls must be set to allow outbound traffic. Windows platforms only.